Order & Delivery
Every purchase are handmade to order. Orders may take anywhere between 2 to 3 weeks before shipping, depending where your order stands. In busy periods such as Christmas, sales & Valentine’s Day expect your handmade order to take the full 3 weeks.
We will keep you updated on your order. As soon as your order is shipped, you will receive an email.
Europe orders generally take 3 to 7 working days to arrive.
Delivery to the rest of the world will generally take around 10 to 14 working days but can occasionally get held up in customs.
Underneath is not responsible for delays in shipping or delivery due to forces of nature or other uncontrollable events.
– The Netherlands & Belgium €5
– Europe €10
– Rest of world €15
If you don’t see your country at checkout please contact us at firstname.lastname@example.org
Underneath in not responsible for lost or not arrived packages.
You can pay with Ideal, Paypal and Bancontant/Mister Cash.
Import Duty for Customers
Please be aware that you may be charged duty. Most countries have sensible duty levels allowing you to import items valued at up to a few hundred dollars without incurring import fees. However, there’s always the exception to the rule. Duty levels can vary significantly and are applied to the total invoice including shipping, so please check with your country’s Customs and Excise office to find out more.
Customers are the importers of record and are responsible for paying any import fees.